Refund policy

RETURN POLICY

We have a 30-day return policy. You have 30 days
after receiving your item to request a return.

To start a return, contact us at
support@cuzynysst.com with your order number.
We will reply with instructions and a return
address. Items sent back without requesting a
return first cannot be accepted.

DAMAGED, DEFECTIVE, OR WRONG ITEM

Please check your order when it arrives. If
anything is damaged, defective, or not what you
ordered, contact us within 7 days at
support@cuzynysst.com. Send a photo if you can.

We will refund or replace it. You will not need
to send the item back.

CHANGED YOUR MIND

If you simply want to return an item, it must be
unworn, unused, in its original packaging, and in
the same condition you received it.

Return shipping is paid by the customer. Original
shipping charges are not refunded.

ITEMS WE CANNOT ACCEPT

For hygiene reasons, we cannot accept returns on
sleep masks or pillowcases that have been worn,
used, or removed from their sealed packaging.
This does not apply to damaged or defective items.

We also cannot accept returns on gift cards or
items marked final sale on the product page.

BUNDLES

Bundles must be returned complete. We cannot
accept partial bundle returns.

EXCHANGES

The fastest way to exchange is to return your
item and place a new order once your return is
approved.

REFUNDS

We will let you know once we have received and
inspected your return, usually within 3 business
days.

If approved, your refund goes back to your
original payment method within 10 business days.
Your bank may take a few more days to post it.

If more than 15 business days have passed since
we approved your refund, contact us at
support@cuzynysst.com.

DUTIES AND TAXES

Duties and import taxes are included in your
order. You will not be charged anything on
delivery.